A long time ago I worked for the St. Paul Saints Professional Baseball team as the community relations director. One week our owner, the incomparable Mike Veeck, was coming to visit and I had scheduled for him to meet with the a large assembly of St. Paul business owners. These were very prominent people in the St. Paul community — and were important to Mike as we wanted them to vote our way on getting a new stadium.
That week I made one of the biggest mistakes of my career — I didn’t call to confirm the time and place of the meeting. I was in my second season with the Saints and had made so many of these confirmation calls (where neither time nor place had changed) that I didn’t think it was necessary. After all, if they were going to move MIKE VEECK they would let me know, right?
Well, as it happened they changed the event to a different location as they had more people sign up to attend than expected. I didn’t call to confirm and they forgot to call me to tell me about the change. I had one of our summer interns drive to and drop off Mike at where I thought the speech was supposed to take place. I got a not-so-happy call from Mike about 1/2 hour later asking what was going on. That he had been dropped off at the wrong location.
I immediately called the event-coordinator and found out that the location had changed. Luckily, our vice president and general manager, Bill Fanning, was available to go to the event location and quickly take over for Mike. I had to tuck my tail between my legs and go pick up Mike from the wrong location. Needless to say he was not happy, I was highly embarrassed, and the meeting planners were not happy getting Bill Fanning instead of Mike Veeck (though to his credit, Fanning did an amazing job on short notice). I spent the 1/2 hour drive apologizing to Mike profusely and then went back to my office and began calling and confirming every single event for the rest of the week.
I never made that mistake again, until today.
Today is my husband’s birthday and I asked one of his colleagues to help me get a gift to him (he is completing his residency in Detroit and I am working and living in Louisiana with the kids). The colleague told me he would be at the North Campus of the hospital system he works in. Instead of confirming with her which location the North Campus was I looked on the website and assumed it was located in Mount Clemens (I am going to blame this on Mitt Romney, as I have been listening to NPR and heard him telling a Mount Clemens story about his father’s campaigns:).
Needless to say, the Henry Ford Hospital system North Campus is actually in Clinton Township and I had his gift delivered to the wrong place. Worst part: turns out this campus is the inpatient psychiatric facility.
If I had only asked his colleague a simple question — not made an assumption — or called to confirm the location of the North Campus, this would not have happened. Luckily, Edible Arrangements discovered that I had sent them to the wrong place and quickly corrected the situation so that my hubby got his birthday gift. However, I still look like a complete idiot because I didn’t know where my husband was working on his birthday (and it was a psych facility:).
I’m not sure which is worse, messing up Mike Veeck’s speaking event or my husband’s birthday present. You’ll have to let me know what you think.